Shipping policy

Shipping Policy – Complementary Supplements

We offer free delivery on all UK orders over £24.99 (subtotal, excluding VAT).

For UK orders under £25.00, a shipping fee of £2.50 applies.

We do not currently offer international shipping.

Orders are processed Monday to Friday, excluding public and bank holidays.

Orders placed before 10 AM (Monday – Friday) will typically be dispatched the same day.
Orders placed after 10 AM or on non-business days will usually be dispatched within 2 business days.

Please note: Opting for 1st Class delivery does not guarantee same-day or next-day dispatch.

1st Class Mail – Estimated delivery within 1–2 business days
2nd Class Mail (including Recorded Delivery) – Estimated delivery within 2–4 business days

For high-value or heavier orders, we may use a courier service. If we ship your order via courier:

You will receive a notification email.
If a valid mobile number was provided, you will receive a text message approximately one hour before delivery.
Courier deliveries typically arrive the next business day.

Most orders will not fit through a standard letterbox. If you are not home to receive your parcel:

Leave a note for the postman to deliver it to a neighbor.
Check for a "Not able to deliver" note from Royal Mail and follow the instructions for redelivery or collection.
If uncollected within 5 business days, your order may be returned to us.

After placing an order, you will receive:

Order Confirmation Email – Sent within 24 hours, including your receipt.
Dispatch Notification Email – Sent within 1–2 business days after payment is verified.

If you do not receive these emails, check your spam/junk folders. If still missing, you may have entered an incorrect email address at checkout.

If your order is delayed:

Courier deliveries occur only on business days (Monday – Friday).
Royal Mail delays can happen. Check for an "unable to deliver" notice in your post box.
In rare cases, Royal Mail may not leave a notice. If your parcel has not arrived within 5 business days, contact your local post office or Royal Mail collection depot.

If uncollected within 7 working days, your parcel may be returned to us. A £2.95 re-delivery fee will apply if you request re-shipment.

Royal Mail considers a parcel lost if undelivered 15 business days after the expected delivery date.
If your parcel is lost due to incorrect address details provided at checkout, we cannot refund the shipping cost. A 25% restocking fee will apply to refunded items.