Refund policy

Return & Refund Policy – Complementary Supplements

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

Eligibility for Returns

To qualify for a return, the item must:

• Be in its original condition, unopened, unused, and with seals intact.
• Be returned in its original packaging.
• Include a receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at comp.med.clinic@gmail.com.

Returns should be sent to:
Complementary Medicine Clinic
17A Market Place, Heanor, DE75 7AA

Once your return request is approved, we will provide detailed instructions. Items returned without prior approval will not be accepted.

For any return-related questions, reach out to us at comp.med.clinic@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately, and we will work to resolve the issue.

Non-Returnable Items

We do not accept returns for:

• Sale items
• Gift cards

Exchanges

To exchange an item, follow the return process and place a new order once your return is approved.

Refunds

• Once we receive and inspect your return, we will notify you if your refund is approved.
• If approved, a refund will be issued to your original payment method within 10 business days.
• Processing times may vary based on your bank or payment provider.

If you have not received your refund after 15 business days, please contact us at comp.med.clinic@gmail.com.